VIP Credits

Do VIP Credits expire after 12 months or at the end of the calendar year?

VIP Credits expire 12 months after they appear in your account, not at the end of the calendar year. Don’t worry, we’ll remind you!

What's the difference between a promotional VIP Credit and store credit?

A promotional VIP Credit unlocks exclusive membership benefits and our best savings when redeemed! VIP Credits can be redeemed for outfits, value packs, or bundles up to an $80 value. You may opt to receive store credit on regular returns. If you red

Am I able to use a VIP Credit on any item under VIP Member price of $80?

You are able to use your VIP Credit on outfits, value packs, and bundles under the VIP Member price of $80! There may be some exceptions where you will not be able to use a VIP Credit on certain bundles or products that are under VIP Member price of

When redeeming a promotional VIP Credit, will it automatically be applied to the most expensive thing in my cart?

No, we won't automatically apply anything; the choice is always yours. You choose which product or bundle to buy with your promotional VIP Credit when you shop our site. If you have a VIP Credit, use the toggle in your cart to choose which product or

Can I choose to be charged early for my VIP Credit so I can shop right away?

Yes! You can choose “I Want my VIP Credit Now” on the Account Information page to get access to your exclusive membership benefits immediately, including your promotional VIP Credit between the 1st and the 5th of the month.

What does it mean if a product is “3-for-1 VIP Credit”?

Products that are labeled “3-for-1 VIP Credit” can be bundled at checkout and redeemed for 1 VIP Credit – some of our best savings! Your $49.95 VIP Credit is redeemable for items, outfits, or bundles up to an $80 value. Our bundle offers and availabi

What if I have a promotional VIP Credit but want to buy more than just one outfit, value pack or bundle?

In your cart, you can select which products you would like to use your VIP Credit on and then use your credit/debit card to pay for anything else added to your order. You can also use more than one VIP Credit in your order if you saved up multiple!

Can I buy extra VIP Credits?

Sorry, at this time you can only buy 1 promotional VIP Credit per month!

What does it mean if a product is “2-for-1 VIP Credit”?

What is a promotional VIP Credit and what can I purchase with it?

On the 6th of each month, you’ll be charged $49.95 for your exclusive membership benefits.  These benefits include a promotional VIP Credit, which unlocks our best savings when redeemed, and access to exclusive products. VIP Credits can be redeemed f

How do I use my VIP credit?

Browse the site for your favorite items, outfit, or value pack up to an $80 value and click add to bag. Products eligible to redeem for a VIP Credit will be labeled 1 VIP Credit, 2 for 1 VIP Credit, or 3 for 1 VIP Credit. Once you are in your cart yo